Privacy Policy

Last updated: March 1, 2013

Primo Print® is committed to protecting the privacy of our customers. We believe it is important that everyone who accesses a Primo Print® website understands what kind of information is or may be collected through the website, how that information is or may be collected and used, and the measures that Primo Print® takes to protect the integrity of any personally identifiable information that you may provide to us.

This Privacy Statement applies to data collected by Primo Print® through its websites (and the services available via these websites) that link through to this Privacy Statement. It does not apply to Primo Print® websites, services and/or products that do not display or link to this statement, or that have their own privacy statements.

What Kind of Data and Information Does Primo Print® Collect?

Certain information that identifies the type of web browser and language, access times, the domain name and specific pages visited will be automatically captured whenever a visitor accesses a Primo Print® website. Primo Print® does not collect any other data or personally identifiable information unless the user provides it to us.

Primo Print®'s websites are primarily for business-to-business purposes and transactions. A user is required to register in order to utilize the full functionality of the website. Registration requires that you provide Primo Print® with certain information that is potentially of a personal nature. For example, Primo Print® will ask you for your e-mail address, name, company name, address and telephone number. You will also be asked to create a password that, along with your e-mail address, will enable you logon and use the Primo Print® website in the future.

If you place an order, make a purchase, or sign up for a paid membership or subscription service, Primo Print® will also ask for additional information, such as a credit card number and billing address, and/or bank account information. This information is used to create a customer billing account. Primo Print® may also assign you a unique identification number that is matched against the information you provide to Primo Print®. Your personally identifiable information will also be matched against any material you upload to Primo Print® for print fulfillment.

Once you have registered with Primo Print®, each time you visit our website we may collect information about your visit. This may include the pages you view, the links you click on, and other actions you take as you view and/or use Primo Print®'s sites and services. Should you place an order, request a quote, or utilize one of our interactive graphic design tools, all details of any such transaction will be captured.

If you place an order and upload a data file to Primo Print® for print fulfillment, there may be personally identifiable information contained in this data file (e.g. a name, address, telephone number and e-mail address on a business card file). This information may be yours or that of someone else. If it belongs to someone else, we will assume that this person has authorized you to forward this data to Primo Print®. If you are not authorized to send such data to Primo Print®, you should not upload the file.

What Use Does Primo Print® Make Of The Information It Collects?

Primo Print® uses the information it collects through its websites to operate and improve these websites, deliver the services or carry out the transactions you have requested, administer you account and generally operate our business.

We may use the information we collect in conjunction with analytic tools to help us determine the level of services and products we offer, improve the ease of use of our sites or services (such as by remembering information you have already entered), enhance our customer service, and to display content that can be tailored to specific customer interests, preferences and/or market segments.

Primo Print® does not support third-party advertising on its websites, however, Primo Print® may promote Primo Print® products, services, special promotions, new features, etc., on the websites and we may use some of the information we collect in order to personalize the promotions that may appear when you access our sites.

The personal information collected on Primo Print®'s websites may also be used to directly communicate with you. Your e-mail, mailing and/or billing address may be used for welcome letters, order confirmation, upload confirmation, job status updates, billing information and reminders, and technical service issues. Primo Print® may also occasionally send you product or customer service surveys, or promotional correspondence to inform you of other products or services available from Primo Print®.

Information contained in data files uploaded to Primo Print® for print fulfillment is received and stored by Primo Print®, but we do not use this information for any purpose other than fulfilling the requested print job.

Primo Print® Does Not Share Your Personal Information

Except for the limited Primo Print®-related purposes described in this Statement, your personally identifiable information is not disclosed outside of Primo Print®. We do not sell, rent or lease your name, billing or mailing address, e-mail address, phone number or other personally identifiable information to others.

Some personally identifiable information that you provide to Primo Print® must necessarily be disclosed outside of Primo Print® in order for us to provide our services to you. For example, to ship an order we must disclose the shipping information required by the carrier. Primo Print® may also retain third parties to provided limited services on our behalf, such as hosting websites, programming development, transaction processing, or performing statistical analysis of our service offerings. Under certain circumstances, these third party companies may need or be given access to personally identifiable information in order to deliver their services to Primo Print®. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.

We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or any legal process served on Primo Print®; (b) respond to authorized requests of governmental or law enforcement agencies; (c) protect and defend the rights or property of Primo Print® (including the enforcement of our agreements); and/or (d) act in urgent circumstances to protect the personal safety of users of Primo Print® services or members of the public.

Circumstances may arise when, for business purposes, Primo Print® may decide to sell, merge, acquire or otherwise reorganize its business. Any such transaction may involve the disclosure and/or receipt of personally identifiable information to or from a prospective buyer, seller, merger partner, etc. For these types of transactions, Primo Print® will seek appropriate protection for any personally identifiable information subject to disclosure.

The Security of Your Personal Information

Primo Print® uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. Sensitive information, such as a credit card number, is protected through the use of encryption technology such as the Secure Socket Layer (SSL) protocol, and is maintained in an encrypted database. Please note that we do not regard any of the information provided to us in data files uploaded to us for print fulfillment as sensitive information requiring encryption.

When you register with Primo Print® the password you choose is only as effective as you make it. It is your responsibility to choose an appropriate password and to keep it confidential. You should not share this information with anyone, and you should always log out of a Primo Print® website or service before leaving your computer to protect against others being able to access your information. If you believe your password has been compromised in any way you should immediately change it by logging on and following the instructions or by calling Primo Print®'s Customer Service for assistance.

Accessing Your Personal Information

You may have the ability to view online the personal information that you provide to Primo Print®. To prevent your personal information from being viewed by others, you will be required to sign in with your e-mail address and password to gain access to your account information.

If your account information is incorrect or needs to be changed or updated, you may do so online or by calling Primo Print®'s Customer Service for assistance.

If you have any trouble accessing your account you may call Primo Print®'s Customer Service for assistance. You may be asked to provide proof of your identity before our Customer Service representatives will provide any information related to your account.

Children's Privacy

Primo Print®'s websites are primarily for business-to-business purposes and transactions and we do not intend to or knowingly collect information on, or target our services or websites to children under the age of 13. We encourage parents and guardians to be active in monitoring their children's online activities.

Use of Cookies

Primo Print®'s websites use "cookies" to enable you to sign in to our services, help personalize your online experience and to record your online transactions. A cookie is a small text file that will be created at Primo Print®'s request by the browser you are using and then stored on your computer's hard drive. By using cookies, Primo Print® is able to store your preferences and other information on your computer. This saves you time by eliminating the need to enter the same information each time you visit our website or browse pages within a website, and allows Primo Print® to personalize the website content on your later visits to these sites.

Automatic acceptance of cookies is typical for most browsers. You usually have the ability to selectively accept or decline cookies by modifying your browser settings. If you choose to decline cookies from Primo Print®, however, you may not be able to sign in or use the other interactive features of our sites and services that are dependent upon cookies. For example, you will not be able to place orders online, as our shopping cart functionality requires the use of cookies.

Changes to This Privacy Statement

From time to time, Primo Print® may update and revise this Privacy Statement to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes to this Privacy Statement, we will revise the "last updated" date at the top of this Statement. Because we reserve the right to modify this Privacy Statement at any time, please make sure that you review it frequently.