Quality Assurance

At Primo Print® we are committed to ensuring your satisfaction.

We strive to ensure that every order is produced to the highest standards. Unfortunately from time to time errors may occur, but rest assured that we stand behind our product and will work with you to resolve any issue quickly and efficiently.

Please login to open a quality assurance ticket for one of your completed orders.

You must submit a ticket within six (6) business days of receiving your order. Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint.