Ask anyone of our customers, and they will tell you that our Customer Service team is terrific! Any company and make a good product, but it’s the user experience that will set the company apart.
For the founder of Primoprint, Marc Levack, customer service was always super important to him. Zappos and The Ritz Carlton was a constant inspiration and a model for how we operate as a company. In fact, we were all given the book The Gold Standard (Joseph A. Michelli, 2008) to read to get a better understanding and mindset of going that extra mile for customers.
But just because it was always promoted to “Be like the Ritz.”, it was never something that felt forced to our customer service team. Helping and taking that extra step comes naturally, which I think that’s what makes a huge difference. You feel your interaction as being authentic, genuine, and most importantly, human.
Chats, Emails, and Phones
We’re here to communicate in many different ways. A recent study revealed that 75% of customers when asked preferred the ability to chat with a representative. Our chats are great for those quick sessions or when you maybe need to be doing other things on your computer. In a chat, we can receive and send files.
Whether you have a question about your file or if you need to send a revised file for your order. Had to step away from a chat? That’s ok! If your email is attached to your chat, you’ll get an email of any additional responses that come from your customer service rep. We’ve been using Intercom with great success!
59% of customers believe that companies need to provide cutting-edge digital experiences to keep their business.
Errors and mistakes happen, and our Quality Assurance team is there to help. One thing that makes us stand out is that we work quickly. Any QA ticket will be addressed that same business day. They are here to help you in any way possible. We understand if you’re on a deadline, or have a client of yours upset. See what customers are saying about our customer service.
70% of buying experiences are based on how the customer feels they are being treated.
Knowledge and Education
Have you read our support articles? Our team members mostly write those. When participating in writing articles or even blog posts, we know what our customer’s more common needs are. We are also continually listening, refining, and updating.
We’re here for you every step of the way, and we want you to know that. Next time you’re on the site, drop into a chat and say Hi.
How important is customer service to you and your business?